Refund and Returns Policy

Welcome to Jiaxing Yunfei Trading Co., Ltd. We are committed to providing quality apparel products and customer satisfaction. Please review our Refund and Returns Policy carefully before placing an order.

Returns

We accept return requests for eligible products under certain circumstances.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition
  • Include original packaging, labels, and tags where applicable
  • Be returned within the agreed return period after delivery
  • Not be damaged due to misuse, improper handling, or unauthorized modification

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

  • Customized or personalized products
  • OEM or ODM orders produced according to customer specifications
  • Clearance, promotional, or special-order items
  • Products damaged by improper use after delivery

Please confirm product specifications carefully before placing customized or bulk orders.

Return Request Process

If you believe a product qualifies for a return, please contact us and provide:

  • Order information
  • Product details
  • Description of the issue
  • Relevant photos or supporting evidence, if applicable

Our team will review the request and provide further instructions if the return is approved.

Damaged or Defective Products

If products arrive damaged, defective, or incorrect due to manufacturing or shipping issues, please notify us as soon as possible after receiving the goods.

After verification, we may offer one of the following solutions:

  • Replacement of the affected product
  • Partial refund
  • Full refund where appropriate
  • Other mutually agreed solutions

Refunds

Once a return has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment provider procedures
  • Banking institutions
  • Transaction verification requirements

Order Cancellations

Orders may be canceled before production, processing, or shipment begins.

Once production has started, especially for customized products, cancellation requests may not be accepted or may incur related costs.

Please contact us promptly if you need to request an order cancellation.

Exchanges

Exchanges may be available for eligible products in cases such as:

  • Incorrect item received
  • Manufacturing defects
  • Approved quality issues

Exchange availability depends on product inventory and specific circumstances.

Shipping Costs

Unless otherwise agreed or required by applicable law:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are generally non-refundable.
  • If the return is due to our error or a verified product defect, we may cover reasonable return shipping expenses.

Inspection and Quality Assurance

We encourage customers to inspect products upon delivery and report any issues promptly.

Timely communication helps us provide efficient support and appropriate solutions.

Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Updated versions will be posted on our website and become effective upon publication.

Contact Us

For questions regarding returns, refunds, exchanges, or order issues, please contact Jiaxing Yunfei Trading Co., Ltd. through the contact channels available on our website.

Jiaxing Yunfei Trading Co., Ltd.
Apparel Trading and Supply Solutions from Zhejiang, China.